How Do Members Experience Medicaid?
Episode 2 of Season 4 explores the importance of member engagement.
Program Administration
Member Engagement and Outreach
Medicaid agencies are focused on incorporating the perspectives of people served by the program into policy and operations. States engage Medicaid members through advisory committees, targeted communication campaigns, community forums, and partnerships with community-based organizations.
Resources
Medicaid Insights: How Medicaid Agencies are Engaging Their Members
Fielded in December 2020, the Medicaid Insights Survey on Engaging with Members during the Pandemic seeks to understand...
Creating Meaningful Consumer Engagement in Medicaid
Episode seven, season one of the Medicaid Leadership Exchange Podcast explores how Medicaid leaders can effectively engage consumers...