Medicaid serves over 80 million Americans. An important component of serving consumers is ensuring they have a voice in program design and operations. In this Medicaid Leadership Exchange podcast, MaryAnne Lindeblad, former Washington State Medicaid director, and Tracy Johnson, Colorado Medicaid director, discuss the strategies and challenges they have faced while developing meaningful consumer engagement strategies in their respective programs. Listen in to learn how they provide a range of opportunities for consumers to lend their voice to the program, ensure an environment where consumers feel comfortable to share, and measure success of their consumer engagement efforts. The conversation is moderated by Mark Larson, senior vice president of leadership and capacity building at the Center for Health Care Strategies.
Medicaid Leadership Exchange is a podcast series exploring priority topics for Medicaid leaders developed in partnership with NAMD and the Center for Health Care Strategies through support from the Robert Wood Johnson Foundation.