NAMD’s Executive Director Kate McEvoy discussed the FCC ruling on texting Medicaid Members with Becker’s Payer Issue.
“For the first time, Medicaid members can be reached by text and automated calls about reenrollment.
A recent Federal Communications Commission decision to allow texts and calls without violating robocall and robotext provisions could make contacting Medicaid enrollees easier. Kate McEvoy, executive director of the National Association of Medicaid Directors, told Becker’s it was a welcome decision, particularly with allowing for text messages.
“That’s hugely important because everyone is using smartphones as our primary means of connecting in general,” she said. “It’s a way to get in contact with those who may have changed addresses midstream in the year, and it also helps states to fulfill the federal requirement of contacting people through multiple means.””
You can read the full list of 5 things to know about how states insurers are approaching Medicaid redetermination here.